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Cookie Policy

Effective Date: 1st January 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user preferences and behaviour.

2. How We Use Cookies

Snug Havens uses cookies to enhance your browsing experience, analyse website traffic, personalise content, and provide targeted advertising. We use both first-party cookies (set by our website) and third-party cookies (set by other services we use).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the basic functionality of our website. They enable core features such as security, network management, and accessibility. Without these cookies, services you have asked for cannot be provided.

  • Session cookies: Remember your login status during your visit
  • Security cookies: Protect against fraudulent activity and ensure secure connections
  • Load balancing cookies: Distribute website traffic efficiently

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are most popular and if visitors get error messages. This information helps us improve how our website works.

  • Google Analytics: Tracks website usage and user behaviour
  • Page load analytics: Monitors website performance and speed
  • Error tracking: Identifies and resolves technical issues

3.3 Functionality Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalised features. They may be set by us or by third-party services whose functionality we have integrated into our pages.

  • Language preferences: Remember your selected language
  • User interface settings: Store your display preferences
  • Form data: Remember information you've entered in forms

3.4 Targeting/Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They may be set through our site by advertising partners to build a profile of your interests and show you relevant adverts on other sites.

  • Facebook Pixel: Tracks conversions and enables targeted advertising
  • Google Ads: Provides personalised advertising experiences
  • LinkedIn Insight Tag: Tracks professional networking engagement

4. Cookie Consent and Management

When you first visit our website, you will see a cookie banner that allows you to choose your cookie preferences. You can:

  • Accept All: Allow all cookies for full website functionality
  • Necessary Only: Only accept essential cookies
  • Custom Settings: Choose specific cookie categories

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control and delete cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and some functionality may not work as intended.

5.2 Browser-Specific Instructions

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

5.3 Opt-Out Links

You can opt out of interest-based advertising by visiting:

  • Your Online Choices (UK)
  • Network Advertising Initiative
  • Google Ad Settings

6. Third-Party Cookies

Some cookies on our site are set by third-party services. We have no control over these cookies, and you should check the relevant third party's cookie policy for more information:

  • Google Analytics: Google Privacy Policy
  • Facebook: Facebook Data Policy
  • LinkedIn: LinkedIn Privacy Policy

7. Mobile Applications

Our mobile applications may use similar technologies to cookies, including:

  • Local storage for user preferences
  • Analytics SDKs for app performance monitoring
  • Push notification tokens for communication
  • Advertising identifiers for personalised content

8. Cookie Retention

Different cookies have different lifespans:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain for a set period (usually 1-24 months)
  • User preference cookies: Stored until you change your settings

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or email communications.

10. International Transfers

Some cookies may involve transferring data outside the UK to countries that may not have equivalent data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 8523
  • Address: 42 Regent Street, London W1B 2QW, United Kingdom

Data Protection Officer: [email protected]

12. Your Rights

Under UK data protection law, you have rights regarding your personal data, including data collected through cookies. For more information about your rights, please see our Privacy Policy.

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